Payment and Refund Terms

Effective from 10 November 2026

1. Prices

1.1. Current prices are published in the price list on messenger.ee and in the Customer’s account. Prices are in euros and exclude VAT (24%).

1.2. A fee is charged for each message part sent, according to the destination country and network. A fee is also charged for a message accepted by the operator but not delivered for a reason on the recipient’s side (e.g. invalid or switched-off number).

2. Smart (prepaid)

2.1. A Smart account requires a prepayment. The price of messages is deducted from the account balance at the time of sending.

2.2. Prepayment can be made by bank link or card via Montonio, by PayPal or by bank transfer:

• Beneficiary: OÜ CSC Telecom Estonia
• IBAN: EE242200221069121819 (Swedbank)
• Reference: account e-mail or invoice number

2.3. Bank link and card payments are credited after the payment provider confirms the payment, usually within minutes. Bank transfers are credited upon receipt.

2.4. An invoice is issued for every payment and is available in the Customer’s account.

3. Premium (postpaid)

3.1. Premium customers are invoiced monthly for messages sent during the previous calendar month.

3.2. The payment term is 14 days unless agreed otherwise. In case of late payment, the Provider may charge late interest of 0.05% per day and suspend the Service until payment.

4. Refunds

4.1. Amounts paid for messages already sent are not refunded.

4.2. The unused prepaid balance is refunded upon termination of the agreement, at the Customer’s written request (info@csc.ee), within 14 days to the account from which the payment was made. Bank charges are deducted. Free or promotional credit is not refundable.

4.3. If the agreement is terminated due to the Customer’s breach, the Provider may set off the costs caused by the breach against the balance.

4.4. Accidental duplicate payments are refunded in full upon request.

5. Consumer right of withdrawal

A Customer who is a consumer may withdraw from the agreement within 14 days of making a prepayment. If the consumer has already used the Service during the withdrawal period, the unused part is refunded. Send the notice of withdrawal to info@csc.ee.

6. Payment security

Card and bank details are processed by the payment service providers (Montonio Finance OÜ, PayPal). The Provider does not see or store such data.