Acceptable Use and Anti-Spam Policy

Effective from 10 November 2026

1.1. Direct marketing messages may only be sent to persons who have given prior consent (Electronic Communications Act § 103¹, Information Society Services Act). Existing customers may receive offers for similar products if they are given an easy way to refuse.

1.2. The Customer must be able to prove consent and provide evidence at the Provider’s request.

1.3. Every marketing message must clearly identify the sender and include an easy opt-out (e.g. “Reply STOP to …” or a link). Opt-out requests must be honoured without delay.

1.4. Notifications (e.g. order confirmations, reminders, security codes) must relate to the relationship between the recipient and the Customer.

2. Sender name

2.1. The sender name (sender ID) must clearly identify the Customer or its brand. Using the name of another person, authority, bank or brand without authorisation is prohibited.

2.2. The Provider may require proof of the right to use a sender name and may refuse to approve it.

3. Prohibited content and activities

It is prohibited to send messages through the Service that:

are unsolicited (spam) or sent to purchased or harvested number lists;
are fraudulent, misleading or phishing, including links to fake websites;
contain unlawful, threatening, abusive, hateful, pornographic or otherwise harmful content;
advertise unlicensed gambling, prescription drugs, narcotics, weapons or other illegal products;
infringe third-party intellectual property or data protection rights;
contain malware or links to malware.

It is also prohibited to:

generate artificial traffic (e.g. SMS pumping, sending to random or generated numbers);
share the account or API keys with third parties without the Provider’s consent;
attempt to circumvent the Service’s security measures.

4. Sending times

We recommend sending marketing messages on working days between 9:00 and 20:00 in the recipient’s local time and following the destination country’s restrictions.

5. Consequences of breach

5.1. In case of a breach, the Provider may immediately stop sending, close the account and terminate the agreement.

5.2. The Customer compensates all resulting costs, including fines imposed by operators and authorities and costs of artificial traffic.

5.3. The Provider cooperates with supervisory authorities where necessary (Consumer Protection and Technical Regulatory Authority, Data Protection Inspectorate, police).

6. Reporting