MessengerFrequently Asked Questions
How is the message price calculated?
The price is per SMS (message part) and depends on the destination country and the recipient’s mobile network.
| Character set | One SMS | Long message, each part |
|---|---|---|
| GSM (Latin letters, digits, ä, ö, ü) | up to 160 characters | 153 characters |
| Unicode (e.g. õ, š, ž, Cyrillic, emoji) | up to 70 characters | 67 characters |
- If the text contains even one Unicode character, the whole message is counted as Unicode.
- The characters
€ [ ] { } ^ ~ | \take two places in a GSM message. - Example: a 200-character GSM message is 2 parts, i.e. 2 × the SMS price.
The send form shows the number of parts and the price per recipient before you send.
Why do networks in the same country have different prices?
Operators charge different fees for delivering messages. The price list on messenger.ee and in your account shows prices per network. If the network cannot be identified, the country’s general price applies (“Other networks”).
How do I top up a Smart account?
In your account choose “Store”, enter the amount and pay by bank link or card (Montonio) or PayPal. For bank transfers, use the details in the Payment and Refund Terms.
What is the difference between Smart and Premium?
Smart is prepaid: you add credit and the message price is deducted from the balance. Premium is postpaid: you are invoiced monthly for messages sent, and your account shows the current month’s usage.
How do I change the sender name?
The sender name must identify your company or brand. To approve a new name, write to info@csc.ee. See also the Acceptable Use Policy.
Where can I see whether a message was delivered?
The Statistics page shows the status of each message. Delivery reports come from the operator and may be delayed or missing in some countries.
Questions
Write to info@csc.ee.